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Message 1 of 2
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Flag Post

Laptop broken hinges

HP Recommended
15-be016TU
Microsoft Windows 8.1 (64-bit)

The hinge on my laptop (out of warranty) is messed up. The laptop still works perfectly fine and I can use it, however the hinge prevents me from closing it or even adjusting the screen even slightly. It is really loose, and I can feel that the hinge has come apart at the back. Every time I try to adjust the screen it makes a cracking noise and becomes looser. I have found a small bit of black plastic (like, a tiny bit) which I assume has come off of it but it might not be from the laptop. It is also pulling apart the casing around the screen of the laptop.

 

I understand that it is likely not going to be possible to fix this without paying, but is there anything I can do to fix it even slightly? It is very inconvenient as I can't bring my laptop anywhere and I have to be incredibly careful whenever moving it.

 

Thank you in advance.

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Hi @Dip007

 

Welcome to the HP Support Community. 

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.

 

As the unit is OOW, you may also visit the service center - https://support.hp.com/in-en/service-center

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Asmita
I am an HP Employee

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