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‎05-20-2019 08:23 AM

HP Recommended
Product: HP 15-bs015dx
Operating System: Microsoft Windows 10 (64-bit)

Have a 17 month old HP laptop. Think left hinge has broken. Case has cracks in left rear area, and flexes when you open and close it. Also cracking on bottom of case. Never dropped or abused.

1 REPLY 1

‎05-20-2019 08:26 AM - edited ‎05-20-2019 08:27 AM

HP Recommended

@DFOURCLARKS 

Sorry, but this is just self-help Community staffed mostly by volunteers and we are not authorized to deal with service or equipment replacement issues.  For these issues, you will need to contact HP Customer Support directly.

 

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (650) 857-1501.



I am a volunteer and I do not work for, nor represent, HP
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