Laptop charges for a few seconds and then stops when On

[RTVnot]

Hi, I have had this problem for quite some time. When on, I put the charger into the port and it charges for a few seconds and then stops. I can only charge if the computers lid is down or if it is shutdown. I have tried several restarts, deleting and reinstalling drivers, updated bios, restarted power schemes, and updated to the latest software of Windows 10. I have not installed any new hardware. If anyone has a solution, please help me. Thanks!

[The_Fossette]

@RTVnot,

Welcome to the HP Support Community!

I reviewed your post and I understand that the battery is charging only when the computer is turned off.

Don’t worry, I assure you I will try my best to get this sorted.

Have you tested with a different charger?

If yes, and still facing the issue, then I recommend you contact support as it might be a hardware issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[RTVnot]

Hey, thanks for replying. When I click your link I only see two options, neither to chat or call. Is this either due to the coronavirus or my warranty being expired?

[VegaBoi]

I'm having the same issue as well (just saw your post) with my Omen and I've too gotten the same message when I try to contact support...just waiting on a solution.