Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
Did this happen after a recent window or software update?
Have you made any hardware/software changes?
While you respond to that, let's try these steps:
Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)
Turn off the computer and wait five seconds.
Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
Press F10 to Save and Exit.
Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
Follow the prompts to restart your computer.
HP Notebook PCs use lithium-ion (Li-ion) batteries. Li-ion batteries are charged using a fast charge/slow charge charging cycle—meaning that the battery is continuously infused with a lot of power (fast charge) and then with very little power (slow charge). During the slow charge stage of the cycle, the battery indicator light may turn off and appear as though it is not charging.
Hope this helps! Keep me posted for further assistance.
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