04-19-2017 02:44 PM
This morning my laptop was working perfectly but in the evening it wouldn't turn on so I thought there was no charge in the laptop. When I tried to charge it, the charging light turned orange for a second then blinks white then turns orange again then blinks white.
PLEASE HELP ME! I remember I threw my laptop on the bed and left my charger in the plug when not charging my laptop. The power button turns on while the light is orange but as soon as it turns white my laptop shuts down. The screen or fans don't start or anything.
04-20-2017 03:30 AM
Is your PC under warranty !!!
Verify the warranty status here:
You might want to take a look at this document: Battery Does not Power Notebook or Hold a Charge.
It suggests troubleshooting steps to determine if the problem is the battery, the power supply, or the system board.
You might find the answer to your battery/power issue as you work through the steps in that HP support article.
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