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Sewnayzawkey
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Solved!

Laptop computer right hinge and plastic cover broken/cracked and laptop does not close properly

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HP 15-ay000 Notebook PC #15-ay011nr (ENERGY STAR)
Microsoft Windows 10 (32-bit)

I have a HP 15-ay000 Notebook PC.  It is several years old and no longer under warranty.  After using my computer with no issues for 2 years or, the plastic laptop cover started cracking/breaking near the lower right hinge.  Over time, various bits of plastic and small screws would break and fall out of this area though it would still close with no problem.  Recently however, the lower right hinge appears to have broken completely.  The laptop does not close at all without really forcing it to close, and it appears that further damage might be caused by closing the laptop.   Does anyone have information about replacement parts (hinge, cover) for this laptop from HP or from a 3rd party vendor?

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KrazyToad
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@Sewnayzawkey


Welcome to HP Community

 

I have gone through your Post and would like to help

 

I will escalate your case to HP's regional escalation team and a case manager will get back to you

 

Please check your inbox

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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Sewnayzawkey
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Hello, Krazy Toad:  Hope you are well.  When will I hear back from HP about a solution?

 

Thanks!

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KrazyToad
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Thank you for the details

 

I have escalated your case and a case manager will reach out to you shortly

 

Thank you

KrazyToad
I Am An HP Employee

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Claire56
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I have the same problem, tried contacting Hp but because bought through a retailer they offered absolutely not help or support, can't even order a replacement part anywhere. Common problems with Hp. 

Ridiculous that there's no help or way of getting it repaired n the uk.

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