Laptop computer right hinge and plastic cover broken/cracked and laptop does not close properly

[JVanHooser]

I have a HP 17-ca0000 Laptop PC.  It is several years old and no longer under warranty.  After using my computer with no issues for 2 years or so the plastic laptop cover started to separate apart near the right hinge. The right rear area would bulge up and close with difficulty, having to press down very firmly to completely close. Recently however, the lower right hinge appears to have broken completely?  The laptop does not close at all without really forcing it to close and appears that further damage might be caused by closing the laptop.  I have not dropped or had any other issues.  Does anyone have information about replacement parts (hinge, cover) for this laptop from HP or from a 3rd party vendor?

[praveenbv]

Hi @Jaydeepk03 

Welcome to the HP Support Community. I'd be happy to assist you with the hinge and Top cover. 

You may order the replacement parts on the HP Parts Store, use the HP Parts Surfer to find the part number and If you've already looked for it and couldn't find it on the HP Parts Store, you may want to get it locally at the online store such as Amazon or eBay, etc...as the part numbers are universal. 

  

Alternatively, I suggest you talk to HP support and discuss your options, follow the below steps to get started: 

  

1) Click on this link. 

2) Click on Sign-in or select the product using the below step: 

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Click on "Show Options". Fill the web-form, to populate a case number and phone number for yourself! 

  

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, here's how private messages work: Click here for details.  

Hope this helps! Keep me posted.  

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