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Randos Honor Student
Honor Student
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Laptop do not recognize charger

HP ENVY Notebook - 15-ae139tx
Microsoft Windows 10 (64-bit)

This question is regarding the question here that I posted some days ago.

 

Now the problem occured again. And when I do a hard reset as told by Visruth, the battery begin to charge. But after sometime (maybe a day or 2) the laptop will not recognize the charger again. Now it has occured to me 3 times.

 

Is there a permanent solution for this..?

 

p.s. Last time I also reloaded BIOS as suggested by Visruth. But the problem occured again..

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Provost Provost
Provost
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Laptop do not recognize charger

This sounds like a hardware problem since it is still happening after all the troubleshooting with visruth. You have a standard 1 year warranty with HP, I would request service:

https://support.hp.com/us-en/contact-hp

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