• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎03-13-2021 03:43 PM

HP Recommended
Product: HP ENVY - 13
Operating System: Microsoft Windows 10 (64-bit)

My laptop, HP ENVY - 13-aq1018nm (8NE83EA#BED) does not charge to 100% and it turns off at 15%. 

 

I tried draining battery till laptop turns off and charge battery back, but it stops at 73% - 90%. 

I also updated BIOS. 

I  did battery check and got these messages:

 

Battery Check: Primary - Replace (42)

Primary: Logic State - OK (0), Charge State - Blown Fuse (42)

FAILURE ID: 68DMBL-9SFAJ8-GXGKHF-C6FV03

 

I got the same problem few months ago, but draining battery and charging it back again few times probably helped and everything was fine, but this is not helping anymore.

What is wrong? What can I do?

 

1 REPLY 1

‎03-16-2021 01:39 PM

HP Recommended

Hi @Fiona_,

,

Welcome to the HP Support Community.  

  

Please reach out to the HP Support in your region regarding this issue, they should be able to help. Refer to this User Guide for contact details.  

  

Have a great day!  

  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.