Laptop does not charge when turned ON

[Rexy2292]

Laptop does not charge when turned ON but charges when turned OFF

[The_Fossette]

@Rexy2292

I reviewed your post and I understand that the battery is not getting charged when the laptop is powered on.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you update the BIOS from the below link and check whether the issue is resolved.

https://support.hp.com/in-en/drivers

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Rexy2292]

@The_Fossette already tried updating the BIOS from the link provided.

However, the issue was not resolved.

[The_Fossette]

@Rexy2292

I recommend you contact support as it looks like a hardware issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!