11-19-2019 05:10 PM
This has been an ongoing issue I've mostly just avoided, but it's been bothersome when doing classwork so I'm trying to solve the issue now, I purchased a new ac adapter and battery, but the issue has persisted. I attempted diagnostics everything was fine, I updated the drivers, I deleted the old battery drivers, nothing seems to solve this problem. The cord will charge the battery when the laptop is off. The cord will power the laptop without the battery in, the battery will power the laptop without the AC cord connected, but the battery will not charge while the laptop is in use and when performing a battery check the laptop instructs me to plug in the ac cord for a better diagnosis, but the cord is already plugged in.
11-22-2019 05:35 AM
Welcome to the HP Support Community.
Appreciate you trying the steps. This looks like a hardware issue. I'd suggest you Contact HP in your region regarding the service options for your computer.
Have a great day!
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I am an HP Employee
11-29-2019 10:15 AM
I get the following error code when I run the diagnostic -
AC Adapter Test: FAILED
FAILURE ID: OUODW3-84R9S8-XD7X6J-C1BM03
THE BATTERY CHARGES OK WHEN THE LAPTOP IS EITHER HIBERNATING/TURNED-OFF.
I'VE TRIED ALL THE SUGGESTIONS RECOMMENDED ON THIS WEBSITE.
UPDATED THE BIOS, DRIVERS ETC. BUT NO LUCK.
THIS ONLY STARTED HAPPENNING RECENTLY. LAPTOP IS HP ENVY AND IS JUST OVER 2 YEARS OLD.
12-02-2019 12:59 PM
@not_bothered Welcome to HP Community!
I understand that the laptop will charge only when the laptop is shutdown.
I suggest you start with a hard reset: Click here for steps,
When done, you may want to check with an alternate power cord/adapter as it could be a malfunction that's causing this issue to occur, here's what you could do:
If the charger shows inconsistent power output values, I would suggest that you step into Best Buy or staples and try with a different adapter and that should isolate the issue to the adapter or the computer.
Please try a different battery on the unit as well.
Do not buy the battery and adapter. It is only for testing.
Use spare ones that they may have. If it works correctly, then you could think of buying it.
Meanwhile, also, try the below:
Steps to uninstall the ACPI drivers
Right-Click on start button> click device manager> Batteries>then select the s drivers and right-click on it and uninstall all battery drivers.
Then restart the computer and check again.
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