10-20-2019 07:13 PM
10-20-2019 07:34 PM
Okay so update: The laptop somehow still has some battery life. I turned the laptop on and performed an AC adapter test on the new charger and the old one and they both failed. During this time, I also performed a test on the laptop’s actually battery through HP’s Support Assistant application on the laptop and it said the battery was still good. Super confused. Could it be the charging port??