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hornm75
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Laptop fails to charge with "For full performance, connect a higher capacity power adapter." error

HP Spectre x360 - 13-w023dx
Microsoft Windows 10 (64-bit)

HP Spectre x360 - 13-w023dx Serial number: [edited] Product number: X7V20UA Laptop fails to charge with "For full performance, connect a higher capacity power adapter." error on plugging in. This happens maybe 30% of the time I plug the laptop in to charge. Restarting the machine and unplugging/replugging the power cord does nothing to fix the issue. I have installed all of the latest updates via HP Support Assistant. 

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Laptop fails to charge with "For full performance, connect a higher capacity power adapter." error

@hornm75

 

I would like to assist you diagnose this issue

 

Please reinstall the Microsoft ACPI Compliant Control Method Battery and check if it helps

 

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please restart the Notebook

 

Next update the BIOS from this Link: https://support.hp.com/us-en/drivers

 

If the issue persists run a Battery Test to confirm the Hardware Functionality

 

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery

 

Let me know how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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