cancel
Showing results for 
Search instead for 
Did you mean: 
Neel360
New member
2 1 0 0
Message 1 of 4
97
Flag Post

Laptop is heating up fast and setting off the internal fan constantly.

HP Recommended
HP Pavilion x360 Convertible

Purchased: 05 September 2018

HP Pavilion x360 Convertible (14-ba104na)

Serial No. [Personal Information Removed]

Product No. 2PN04EA#ABU

BATT: HSTNN-UB7G

Windows 10, version 20H2

 

I did not have to use my laptop a lot the first year 2018-2019. As my academic course was skilled based so I did not require it much, therefore I did not notice it. However, I had to use it more for my current research related course in 2020. That is when I realized and noticed, that the internal fan keeps setting off, even when I just turn on the system. I only use it with MS word, PowerPoint and Firefox browser and the system is getting heated up. It is getting worst by day. I think it is something to do with the battery. Can you help me with it? I have tried using the Laptop cooler stand last year, it does not help. The fans keep setting off and its loud. I do not have warrenty, I just want to know how to fix it.

3 REPLIES 3
KrazyToad
HP Support Agent
HP Support Agent
21,003 20,990 1,275 1,301
Message 2 of 4
Flag Post
HP Recommended

@Neel360

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

You can also refer to this Link: https://support.hp.com/in-en/document/c01007591

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Neel360
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Dear Krazy Toad,

 

Thank you so much for your help. I followed your instructions, and I updated the system, it is still getting heated up and setting the fan off.  What should I do now? Could it be hardware problem?

Reply
0 Kudos
KrazyToad
HP Support Agent
HP Support Agent
21,003 20,990 1,275 1,301
Message 4 of 4
Flag Post
HP Recommended

Did you follow the instructions in this Link: https://support.hp.com/in-en/document/c01007591

 

If you have already attempted all the troubleshooting steps, please contact HP Support in your region for service options

 


1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation