02-22-2017 11:02 AM
I bought the HP Pavilion x360 m3 Convertible 2 in 1 laptop online from Amazon September of last year. Everything was fine until around November where it was making this soft, but noticeable mechanical sound when I turned it on. I didn't pay much attention to it because it was not obnoxiously loud at the time, and I make sure that the fans are breathing and not collecting dust. However, now it appears that the fans are like jittering and making this whining noise when I'm on. I don't run a lot of programs at once on there nor do I leave it running for a long time. The noise is really bothering me because I can't even bring it to class with me because of how loud it sounds!
I tried everything, updating the BIOS, doing system checks and diagnosis through the HP support assistance, I always keep it clean and I use compressed gas to blow the dust that I could find in or around the laptop as thoroughly as possible. Still nothing. I have no clue what to do so I hope someone can help me, please. Thanks!
02-23-2017 09:36 AM
Good Day! Thanks for stopping by the HP forums. I reviewed the post about the fan making a whining noise on the computer. I will be delighted to assist you with this. :)
Fabulous diagnosis and superb analysis of the issue before posting. Kudos to you on that score. :) It is always a privilege to work with technical specialists like you. :)
You are a valued HP customer and it is paramount to assist you here. We greatly appreciate you for doing business with HP. I take it as a privilege to share this platform with you. :)
For better clarity and to assist you better I would require more information regarding this.
- Has it always been like this from the time you purchased the computer?
- Does the computer overheat?
- Does it freeze or lockup?
For starters please perform all the prescribed steps from these links to try and fix the issue- HP Notebook PCs - Fan is Noisy and Spins Constantly, PC is Warmer than Normal: http://support.hp.com/emea_middle_east-en/product/HP-ENVY-15-Notebook-PC-series/5354987/model/544293...
Link 2: reducing heat inside the computer: http://support.hp.com/emea_middle_east-en/product/HP-ENVY-15-Notebook-PC-series/5354987/model/544293...
If these steps do not help resolve the issue, then the issue could be hardware related for which
The unit needs to be serviced and sent in for repair. Please contact HP phone support in this regard.
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.
They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty
Hope this helps. I genuinely hope the issue gets resolved without hassles and the unit works great. :) Please reach out for any issues and I'll always be there to assist you always. :)
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.
If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. :)
Take care now and have a splendid week ahead. :)
I am an HP Employee
02-23-2017 05:23 PM
Thank you for your response.
To answer your questions, the laptop was very silent whenever I use it for assignments and using the internet, so no it did not make this noise when I bought it.
It is not overheating, although I should add that it also makes the noise when I pick up the device as it is on, and makes noise as I'm using the computer for simple tasks, like typing an email response.
It does not freeze or lockup as I'm using the laptop, but I have experienced some slight issues with the screen blacking out for a few seconds and cutting back on recently. I don't know if that is related to the fan noise whining and jittering, but it happened as the noise continued once (a few days ago).
I do agree that it might be related to hardware. I also want to know more about the BIOS system update, because the noise did happen right after I installed windows updates.
Thank you for showing me insight into resolving this issue. Hopefully, I can get this resolved soon.
02-23-2017 05:48 PM
> I also want to know more about the BIOS system update,
> because the noise did happen right after I installed windows updates.
Microsoft issues "Windows updates".
The manufacturer of the PC issues any "BIOS Updates" (on HP computers, via the "HP Support Assistant").
Microsoft does *NOT* issue BIOS-updates.
Google-search for "download free SPECCY".
Download, install, and run SPECCY.
It will report:
* the temperature of your disk-drive;
* the temperature of your motherboard;
* the temperature of your CPU;
* the speed (RPM) of the fans.
That should give you definite information regarding any "overheating" issues.
Tell us the numbers.
Note that most modern motherboards will speed-up the internal fan(s), when the motherboard gets warmer, to try to get more cooling air-flow. More speed means more noise from the fan.
02-23-2017 09:42 PM
Thanks for your response.
I downloaded the program you specified and checked the temperatures for those components. Here are the number that I've got:
CPU - Started out at 48 degrees celsius, went down to 38-39 deg. celsius after 5 min
Motherboard - started at 47-degree celsius, went down to 40 c
Storage Hard Drive - 40 - 44 degrees celsius
I cannot find where it shows the RPM of my fan speed
Any suggestions in getting more cooling air flow?
02-24-2017 10:33 AM
> Any suggestions in getting more cooling air flow?
Given that your computer is a "laptop", not a "desktop", you cannot install any "internal" cooling fans.
Instead, access www.bestbuy.com and do a search for "laptop cooler".
This device sits underneath your laptop, and forces (hopefully cool) air into the laptop.