Laptop is not Charging..0% availaible..Plugged in,Not charging.

[Guess_Who256]

Battery is not charging.

It always shows 0% availaible.Plugged in,Not charging.

Laptop is unused from last six months.

On running Battery test on HP PC Hardware Diagonostic Windows..In beginning it shows result as fail and when i had reinsert the battery to solve this problem,it results as cancelled as shown in attached image.

Kindly resolve this issue.

[KrazyToad]

@Guess_Who256

Welcome to HP Community

I have gone through your Post and would like to help

Please reinstall the Microsoft ACPI Compliant Control Method Battery and check if that helps

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Remove the Battery and unplug the Power Adapter ( For Notebooks with Removable Batteries )
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter and restart

Next update the BIOS from this Link: https://support.hp.com/us-en/drivers

If the issue persists run a Battery Test again to confirm the Hardware Functionality

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery

Let me know how it goes 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Guess_Who256]

The process till step-8 doesn't work. It shows "plugged in, charging".. But it is actually not charging. Battery is always at 0%. However, on running the battery test.. It shows::

Component Test : failed

Battery Check : Primary-Replace (40) 

Is the problem is in battery? 

[KrazyToad]

This is a Hardware issue and the Battery needs to be replaced

Please contact HP Support in your region for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you