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anu_20
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Message 1 of 3
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Laptop is not getting charged when it's shut down

HP Recommended
14S-CF3028TU
Microsoft Windows 10 (64-bit)

Hello,

 I have recently purchased a HP Laptop 14S-CF3028TU. From the last week I am facing a problem with charging.

What's happening is, when my laptop is on and I plugged in the charger it's gets charged but when I shut down and plugged in the charger it's not getting charged though the charging light(orange color) blows.

 

I have tried to change the ports but it doesn't help. Also I reinstalled the ACPI Driver. It solved my problem for some time but now I am facing the same issue again.

 

Maybe it's an adapter issue. Please look into this and provide me the solution

 

Thanks

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anu_20
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Message 2 of 3
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HP Recommended

Hello, 

I have tested the laptop charging with the other charger and it's working. I need to replace my charger. How to do it?

Please assist.

 

Thanks

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Echo_Lake
HP Support Agent
HP Support Agent
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Message 3 of 3
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HP Recommended

@anu_20

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue as you've tested with the different ac adapter, In order to fix this issue,  your computer needs to be serviced. 

As we have limited support boundaries in the support community as of now. I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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