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Laptop lid is not opening and left hinge is not working smoothly

HP Recommended
HP 250 G6 Notebook PC
Microsoft Windows 10 (64-bit)

Today when I tried to open my laptop lid (usual thing), it got stuck and I heard a cracking sound and I can see internal parts through the gap created between left hinge and panel. Even it is not closing symmetrically.

I got to know that this is very common problem with hp G6 and G7 laptops.

Plz help me as I can't work on my laptop due to fear of impending hardware failure although all softwares seem to work fine.

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



Welcome to HP Support Community

I understand your concerns and frustrations


I will escalate your case to HP's regional escalation team and a case manager will get back to you


Please check your Inbox

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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