Laptop lid is not opening and left hinge is not working smoothly

[MayankVijay]

Today when I tried to open my laptop lid (usual thing), it got stuck and I heard a cracking sound and I can see internal parts through the gap created between left hinge and panel. Even it is not closing symmetrically.

I got to know that this is very common problem with hp G6 and G7 laptops.

Plz help me as I can't work on my laptop due to fear of impending hardware failure although all softwares seem to work fine.

[KrazyToad · Accepted solution]

@MayankVijay

Welcome to HP Support Community

I understand your concerns and frustrations

I will escalate your case to HP's regional escalation team and a case manager will get back to you

Please check your Inbox

Thank you

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