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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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Can you still log into Windows with the power adapter connected to mains power?
If you have run the Power test and it passed, you will need to replace the battery with a new, preferably genuine HP battery.
The Maintenance & Service Guide (for parts reference) Chapter 3, Page 25, table 3-1, item 15
https://h10032.www1.hp.com/ctg/Manual/c06649845.pdf
HP Battery description and part number
(4-cell, 60.7-Wh, 3.946-Ah, Li-Ion, includes cable) L60373-005
You can purchase a new battery from an online vendor. See the search I did below.
How to identify an original, genuine HP laptop battery.
https://support.hp.com/us-en/document/ish_1997174-1380137-16
Knock-off or gray market batteries are not genuine and using those parts, the laptop may not function as expected.
Replacing the battery is not difficult. All you need is patience, a jewelers screwdriver set and a place to put the tiny screws when you remove them so they won't be lost.
See minute 1:59 in the video
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
HP Recommended
Can you still log into Windows with the power adapter connected to mains power?
If you have run the Power test and it passed, you will need to replace the battery with a new, preferably genuine HP battery.
The Maintenance & Service Guide (for parts reference) Chapter 3, Page 25, table 3-1, item 15
https://h10032.www1.hp.com/ctg/Manual/c06649845.pdf
HP Battery description and part number
(4-cell, 60.7-Wh, 3.946-Ah, Li-Ion, includes cable) L60373-005
You can purchase a new battery from an online vendor. See the search I did below.
How to identify an original, genuine HP laptop battery.
https://support.hp.com/us-en/document/ish_1997174-1380137-16
Knock-off or gray market batteries are not genuine and using those parts, the laptop may not function as expected.
Replacing the battery is not difficult. All you need is patience, a jewelers screwdriver set and a place to put the tiny screws when you remove them so they won't be lost.
See minute 1:59 in the video
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
2
0
0
HP Recommended
HP Recommended
You're very welcome.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
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