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‎12-20-2020 10:02 AM

HP Recommended
Product: HP 15-bs086nr
Operating System: Microsoft Windows 10 (64-bit)

16084835249592246600351175055788.jpg

 i was going to upgrade my hdd to ssd since my hdd is having short test failure and always running slow with 100% usage all the time however after i embedded the new ssd it is not turning on (probably shorting because originally there is no screw attached to the "supposed ssd screw"  so i used a random screw). When removing the ssd it is turning on. Please dont be a compatibility issue

3 REPLIES 3

‎12-20-2020 12:33 PM

HP Recommended

Hi:

 

Did you install a SATA or NVMe M.2 SSD? 

 

I will assume you installed a NVMe drive based on what you have reported.

 

Your notebook's M.2 slot only supports SATA M.2 SSD's as set forth in chapter 1 of the service manual.

 

HP 15 Laptop PC (Intel)HP 15g Laptop PCHP 15q Laptop PC Maintenance and Service Guide

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‎12-20-2020 06:41 PM

HP Recommended

Okay i see. Does that explain why the laptop is not turning on? Why? 

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‎12-20-2020 07:57 PM

HP Recommended

Some notebooks react differently to an unsupported device being installed.

 

For example, another notebook that doesn't support a NVMe SSD may turn on and report no disk drive found, or the drive may not show up in the BIOS.

 

Apparently your model--again if that is a M.2 NVMe SSD you installed, just doesn't turn on at all until the unsupported device is removed.

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