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- Re: Laptop overheating due to low fan speed
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02-07-2020 10:59 AM - edited 02-07-2020 11:00 AM
Hi!
My laptop has been overheating while gaming. GPU temperatures are fine but CPU hits 70°C after playing for like 10 minutes. After that CPU starts to thermal throttle (clockspeed drops from 3.1GHz to ~2.3GHz).
I have been trying to solve the issue with cooling pad and gaming next to an open window (-5°C outside) but the CPU still thermal throttles.
I think the problem here is that while cooled with external cooler the laptops fans barely spin at all. Does anyone know how to "fix" this? I have tried to control the fan speed with some software but it does't seem to work 😞
Solved! Go to Solution.
Accepted Solutions
02-17-2020 05:24 PM
I recommend you contact support to further diagnose the issue.
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Cheers!
The_Fossette
I am an HP Employee
02-10-2020 01:08 PM
Welcome to the HP Support Community!
I reviewed your post and I understand that the laptop is overheating when gaming.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you update the BIOS and graphics driver from the below link and check if it helps.
https://support.hp.com/in-en/drivers
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
02-11-2020 03:10 PM
I recommend you run a system test on the computer to make sure that there is no hardware issue.
Follow the steps in the below article to run the system test.
https://support.hp.com/in-en/document/c03467259
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
02-17-2020 05:24 PM
I recommend you contact support to further diagnose the issue.
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Cheers!
The_Fossette
I am an HP Employee
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