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‎07-20-2024 11:27 AM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-e2000 (2J4V9AV)

My battery charge is stuck at 39%. 

It recognises that it's plugged in and 'charging' but it won't go beyond 39%.

When I unplug it it also doesn't drop below 39%.

I've tried 2 different charging cables so I know it isn't that.

I've only had it a month so it's not that the battery is old or damaged.

 

Any tips?

Category:
3 REPLIES 3

‎07-20-2024 11:50 AM

HP Recommended

Hi @Jackod 

 

You can try to calibrate the battery

 

HP Notebook PCs - Testing and calibrating the battery (Windows) | HP® Support

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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‎07-21-2024 04:58 AM

HP Recommended

Thank you for your help. 

 

I tried it all and it's still the same. 

The reports say the battery is fine and healthy. But for whatever weird reason it's still saying it's stuck at 39%. 

 

Thanks 

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‎07-21-2024 09:41 AM

HP Recommended

Try doing a power reset

 

HP PCs - How to power reset your computer | HP® Support

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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