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Laptop plugged in but not charging

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j6y43ea#acq

My laptop is plugged in but not charging andits on zero percent. I wanna know should i replace the charger or the battery or its gonna again.

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According to its Maintenence and Service Guide,  your notebook is a 2014 model , the greatest likelihood is that the battery needs to be replaced.

 

Does the ac adapter led light on the left side light up?




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Replie much appreciated. Yes it lights up at first it lights up orange and white.

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@Abulele wrote:

Replie much appreciated. Yes it lights up at first it lights up orange and white.


 

That means that the battery needs to be replaced with a new one.

 

The charging power adapter and the charging system is working as it should.




I am not an HP Employee.
You can click on Accept as Solution if my post or reply helped you resolve your issue.
You can say thanks by giving me a Kudo if my reply helped. To give a Kudo just click on the

For laptops use the Fn+Esc keystroke while logged into Windows to find the product number

#HelpStopTheSpread #Don'tBeAntisocialWearAMask
#PracticeSocialDistancing
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