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Laptop plugged in yet not gaining any charge.

HP Recommended
HP Pavilion - 15-cs0064st
Microsoft Windows 10 (64-bit)

My Hp Pavilion laptop has not been charging correctly. When it is plugged in the light goes white signaling that it is full, but this is not the case.  All the windows updates are up to date. I have tried uninstalling and reinstalling the battery drivers. I have the hp support assistant and have kept it up to date on the updates as well. I have passed the battery component test using the HP PC Hardware Diagnostics. I have updated to the current BIOS.The laptop will still stay on with the charger unplugged. The Battery light is orange but it is also blinking white. 

Please help me.

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HP Recommended

@Allchickensdie Here's what I suggest you do:

Manually calibrating the battery requires four steps: fully charge the battery, discharge or drain the battery, recharge the battery, and then run the battery test. Calibrating the battery improves the accuracy of the battery gauge software so that it more accurately displays the current level of charge. The following instructions work with most battery types.

 

Step 1: Charge the battery

Use the power cord to charge the battery to a full charge.

  1. Plug in the power cord.

  2. Charge the battery to a full charge, 99% to 100%. To check the battery charge, mouse over the battery icon in the system tray on the Desktop.

  3. When the battery is fully charged, proceed to the next step.

Step 2: Discharge the battery

After the battery fully charges, use HP PC Hardware Diagnostics to discharge the battery.

  1. Unplug the power cord.

  2. Press and hold the Power button for at least five seconds to turn off the computer.

  3. Turn on the computer and immediately press the F2 key repeatedly, about once every second until the HP PC Hardware Diagnostics UEFI menu displays.

  4. Click Component Tests in the main menu.

    NOTE: 

    The purpose is to drain or discharge the battery, not get the results of the test. The battery discharges and the computer turns off before the test results display.

    Selecting Component Tests in HP PC Hardware Diagnostic UEFI

  5. In the list of Component Tests, click Memory.

    Selecting Memory in Component Tests

  6. Click Extensive Test.

    Selecting Extensive Test  in Memory Test

  7. Click Loop until error to start the test. Let the test continue until the battery is completely discharged and the computer shuts down.

    NOTE: 

    This test only discharges the battery and does not impact the memory.

Step 3: Recharge the battery

Recharge the battery fully before you calibrate the battery.

NOTE: 

If you run the HP Battery Check before the battery charges fully, you might get a false battery failure result.

  1. Plug in the power cord to charge the battery.

  2. Charge the battery to a full charge, 99% to 100%. To make sure the computer reaches a full charge, keep the computer attached to the power cord for at least 3 hours.

    NOTE: 

    The battery continues to charge with the computer on or off.

  3. Check the battery charge. Turn on the computer and start Windows normally. On the desktop mouse over the battery icon in the system tray to view the battery charge percentage. Make sure the battery charge percentage is 99% or 100%.

    NOTE: 

    If you plug in your power cord and immediately run the HP Battery Check, you might get a false failure showing the battery is bad. If the battery is in a low-charge state (at less than 3%) you might also get a false reading.

P.S: Welcome to HP Community 😉

 

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Riddle_Decipher
I am an HP Employee

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