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‎12-07-2016 08:42 AM

HP Recommended
Product: HP Envy 13-d008na
Operating System: Microsoft Windows 10 (64-bit)

I was purchased my new HP Envy laptop on 24 November 2016. And I found something wrong with its body, on the right side the body is not fit enough but the left side is in good condition. It never drops or hit the floor, just use it on a desk. Also, it affects my touchpad when I use it, it has some sound from that right side body. Oh and I heard some sound of "e" button when I use it. Sorry for my bad  English, I don't know how to explain clearly but I have the picture of both sides to prove and my bill. 

 

 

 

Thanks in advance

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-07-2016 08:43 AM

HP Recommended

You will need to contact HP directly about this.

 

I will ask to have your issue escalated.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



View solution in original post

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3 REPLIES 3

‎12-07-2016 08:43 AM

HP Recommended

You will need to contact HP directly about this.

 

I will ask to have your issue escalated.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎12-07-2016 08:48 AM

HP Recommended

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

I work on behalf of HP. I am a Moderator on the HP Support Forums.
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‎12-07-2016 08:52 AM

HP Recommended

Thank you.

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