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Laptop saying preparing update but won't come on

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Hpk
Microsoft Windows 10 IOT

Was on laptop then asked to update Windows so did. Laptop then stuck saying preparing for update. Took it Currys as it's still in warrenty. They've said there's so called liquid damage on the kbd cable and underside of main board and won't fix it. When I turn it on it shows loading circle then I press power button again and it says the preparing for update. 

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HP Support Agent
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@GemmaG


Welcome to HP Community

 

I have gone through your Post and would like to help

 

If it is a Windows related issue you can always perform a Reset https://support.hp.com/in-en/document/c04742289

 

If there is liquid spillage, you can contact HP Support in your region for service options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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