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Laptop showing 0% battery & turns off while on it

HP Recommended
14M-DW0023DX
Microsoft Windows 10 (64-bit)

Good evening, 

I recently purchased a 14M-DW0023DX at the beginning of July. I hadn’t used it in a few days and today I noticed that the computer was turning off. When I finally made it past putting the password I saw it would say 0% charge (plugged in). I can be on it for 2 minutes max and then it shuts down. Does anyone know what I can do? Thank you so much. 

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@FannyLu, Welcome to HP Support Community!

 

Let's try reinstalling the Microsoft ACPI-Compliant Control Method Battery 

 

1) In the search box, type, and open “Device Manager”. 

2) Expand “Batteries”. 

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

4) Click on “Uninstall”. 

5) At the prompt put a check in the box to remove the current driver 

6) Shutdown the computer. 

7) Remove the battery for a minute and then put it back in. 

😎 When the computer comes back up it should automatically find the driver. 

9) Go to Device Manager. 

10) Expand Batteries. 

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software". Do the same thing with Microsoft ACPI-Compliant Embedded Controller. 

 

Also, try updating the computer - 

 

Step 1 Windows Updates - 

1) In the search box, type, and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

 

Step 2 HP Support Assistant Updates - 

1) In the search box, type, and open HP Support Assistant. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

 

This document has the most relevant troubleshooting if your battery appears to be not charging- Battery Does not Power Notebook or Hold a Charge 

 

If the issue persists, Let's Run a battery test using F2 (during restart), if the test failed: 

Check with an alternate battery. 

 

HP Notebook PCs - Using and Testing the AC Power Adapter

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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