Laptop shutdowns randomly with a beep sound

[Shiraisaki]

Laptop shutdowns randomly with a beep sound 

i noticed that it only shutdown when:

a. the charger is connected and no game is running

from my observation it doesn't shutdown if:

a. charger not plugged

b. a game is running

i also noticed that the laptop doesn't shutdown when the charger is plugged and a game is running

i tried getting the laptop's hardware cleaned, factory reset it, but the problem still keeps happening

i also tried getting it fixed to local laptop repairs but none said they know what to do to it

[KrazyToad]

@Shiraisaki

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

If the issue persists run an Extensive Test to confirm the Hardware Functionality

- Shut down the Notebook completely

- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.

- Press F2 to select System Diagnostics.

- Click System Tests, then click Extensive Test.

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.