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penguin221
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Laptop shuts down at 35-40% battery without warning.

HP Recommended
pavilion i5
Microsoft Windows 10 (64-bit)

i have a HP pavillion i5 my previous battery was dead so i changed it now its keep shutting down  at 30% to 40%  without any warning dont tell me i need to buy a new one plz i just bought it. im also adding some test reports.

penguin221_0-1609997654493.png

 

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The_Fossette
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@penguin221

 

I reviewed your post and I understand that the computer is shutting down when the battery reaches 30-40%.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you update the BIOS and the chipset driver from the below link and check whether the issue is resolved.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, then reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager.

 

Here is how you do it.

 

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

penguin221
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hey thx for your answer i have a HP pavilion notebook and ill try to apply the above mentioned solutions, will get back to you shortly.

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penguin221
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hello, its still same even after applying the solutions that you suggested, now its shutting down on 54% of battery without any warning. im also attaching some test reports hope that help to understand.

 

Battery Check

Result : PASSED

PASS ID : 20887-63610-93358

 

Warranty Type: 3

Cycle count: 38 / 1000

Battery Age: 172 days

Temperature: 25 °C

Design Capacity: 4400 mAh

Remaining Capacity: 3286 mAh

Current: 1579 mA

Terminal Voltage: 8598 mV

Design Voltage: 7700 mV

Cell Voltage 1: 4241 mV

Cell Voltage 2: 4357 mV

Status: 80

AC Power: Yes


 


 

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The_Fossette
HP Support Agent
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@penguin221

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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