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plabebob1
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Laptop shuts down with no warning

HP Notebook
Microsoft Windows 10 (64-bit)

My laptop turns off at 37% with no warning messages. When I turn it back on it's still at 37%. It's a brand new battery.

 

I've tried manually calibrating the battery with no luck.

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Message 2 of 6
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HP Recommended

Laptop shuts down with no warning

Hello, if your laptop turn off always at the same battery status, it is probably due to this.. Is it the original battery and capacity?? 

I need to have  the Product Number (P/N) from your PC.
If you need help for find this please check this document: https://support.hp.com/us-en/document/c03754824

 

And for more informations about your battery, please tell me all informations written on it, or make a test with HP Support Assistant and paste me all your rapport.

I am former Expert from French Community, and I am doing my best to help you with your question.
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plabebob1
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Laptop shuts down with no warning

Hiya, thanks for replying.

 

It's not the original battery, it's a brand new one but not an HP one. 

 

This is the battery: https://www.amazon.co.uk/gp/product/B07FRTWB1Q/ref=ppx_yo_dt_b_asin_title_o08_s00?ie=UTF8&psc=1

 

The PN of my laptop is: W9V76EA#ABU

 

The result of my battery test is below:

Battery Test.png

 

Hope that covers everything you need. Thanks!

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Laptop shuts down with no warning

Hello, your original battery has a 2850 mAh of capacity, and this one only 2200 mAh, so it is less powerful.. But normally your indicator need to be updated. 

You can try to make a right click on "computer" and clic to "manage". In left go to "devices manager" and duplicate clic on "battery" section to see inside. Right clic on your batteries to "uninstall devices". Select the option to delete all the driver if available, and when all batteries are uninstalled, restart the computer and check if your problem is always present. 

I am former Expert from French Community, and I am doing my best to help you with your question.
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plabebob1
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Laptop shuts down with no warning

Hiya,

 

Thanks for your suggestion. I went through the steps you said but I'm still having the same problem.

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Laptop shuts down with no warning

Hello, you can try to make a better calibrage. For this, charge your battery to 100%, and restart your PC taping F10. You are going to the BIOS, don't touch to your settings but wait your PC shut down. 

I am former Expert from French Community, and I am doing my best to help you with your question.
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