• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
Pavilion x360 11-n008tu
Microsoft Windows 8.1 (64-bit)

Hi 

My pavilion 11 x360 has started to shut off with no warning I have read over alot of the forums and have attempted alot of the the suggested fixes to no avail .. I've checked the power cable it's fine . I've replaced the mother board, hard drive and ram and even the battery ive run the checks on both hard drive and memory both were ok and it also shuts off if I leave it in the bios .. as I've replaced all the Hardwear I need install a fresh copy of windows but am unable to do so as laptop doesn't stay on long enough it I thought it may be over heating but am unable to check via laptop as it will turn off before I can load windows and download a program but I've replaced thermal paste on hear sink and it doesn't feel like it's getting hot .

Any help would be appreciated cheers .

 

1 REPLY 1
HP Recommended

@Broughto


Welcome to HP Community

 

Since the Notebook shuts off in BIOS, please contact HP Support in your region for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.