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‎09-25-2021 08:53 AM

HP Recommended
Product: HP Envy x360 15

Hello there, I have encountered a problem after replacing the battery of my notebook. It is a 3rd party battery, unfortunately I couldn't get my hands on the official one. After working normally for 40mins-1.5hrs the computer just shuts off. I checked it and it doesnt' overheat, also the battery level stays on approx the same level after I turn the pc back on. So it can in fact work for hours and hours if I keep turn it back on, but obviously the issue is really bothersome. I wanted to ask whether anyone encountered this problem too and if so what is the solution?

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