04-29-2017 09:59 AM
04-29-2017 10:04 AM
Can you post back with the following details.
1. The full Model No. and Product No. of your notebook - you can usually get this by holding down the fn key and pressing esc, otherwise see Here for a guide on locating this information.
2. Hold down the Windows key and press R
Into the Run window, type devmgmt.msc and hit enter.
In Device Manager, expand Sound, Video and Game Controllers - what devices are listed here?
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Windows Insider MVP