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Vinshy27 Student
Student
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Laptop stuck in mute

Microsoft Windows 10 (32-bit)
my laptop worked well initially. But now I could see the red flash on my mute key and the intosigned mute icon on the screen as well ..some says it is due to hardware change and few say it as software change.. I don't know how to rectify this problem eventough I troubleshoot it and download the audio Intel sst software from the web, I couldn't fix it.😕
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Message 2 of 2
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Flag Post
HP Recommended

Laptop stuck in mute

Hi,

 

Can you post back with the following details.

 

1.  The full Model No. and Product No. of your notebook - you can usually get this by holding down the fn key and pressing esc, otherwise see Here for a guide on locating this information.

 

2.  Hold down the Windows key and press R

 

Into the Run window, type devmgmt.msc and hit enter.

 

In Device Manager, expand Sound, Video and Game Controllers - what devices are listed here?

 

Regards,

 

DP-K

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Windows Insider MVP

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