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piotrsz109
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Message 1 of 4
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Laptop suddenly turns off

HP Recommended
Pavilion 14-bf103ne
Microsoft Windows 10 (64-bit)

Hello.

For quite some time, I've got issue with notebook, which without the reason turns off immediately. It's not caused by overheating and all the drivers are up to date. Because of this, I needed to repair the motherboard - power management chip has been replaced, however it didn't fixed the cause.

Any suggestions?

 

Regards

3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 4
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@piotrsz109

 

I reviewed your post and I understand that the computer is shutting down randomly.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Is the computer shutting down when the AC adapter is connected or in battery mode?

 

Meanwhile, I recommend you update the BIOS from the below link and check whether the issue is resolved.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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piotrsz109
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Message 3 of 4
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Hi,

It happens only when ac adapter is connected, however I come to realize, that it may be cause by current fluctuations in the network. I've bought UPS, but it is line-interactive and from what I've heard, it won't help when fluctuations are high or for longer period of time.

 

I will try to update the BIOS, but I already did that few months ago and it did not fix the problem.

 

Sorry for bad English, I'm not native speaker

Regards

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The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,943 2,571
Message 4 of 4
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@piotrsz109

 

If it is due to power fluctuations then I suggest you use a stabilizer and check. Also, update the BIOS and test once. 

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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