cancel
rohan9 Honor Student
Honor Student
3 2 0 0
Message 1 of 5
125
Flag Post
HP Recommended

Laptop switching off while on charging but working fine on battery

15ac122tu
Microsoft Windows 10 (64-bit)
Laptop switching off while on charging but working fine on battery
4 REPLIES 4
Teacher
Teacher
161 160 7 9
Message 2 of 5
120
Flag Post
HP Recommended

Laptop switching off while on charging but working fine on battery

AS we havew properly understood your issue pleaseds perform these steps carefully :

 

Uninstalling and reinstalling power management software in Windows:

In order to correct problems with the battery's power management software, follow the steps below.
1. Access the “Device Manager” .
2. Expand the Batteries category.
3. Under the Batteries category, right-click the Microsoft ACPI Compliant Control Method Battery listing, and select Uninstall .
WARNING: Do not remove the Microsoft AC Adapter driver or any other ACPI compliant driver.
4. On the Device Manager taskbar, click Scan for hardware changes .
Alternately, select Action > Scan for hardware changes .
Windows will scan your computer for hardware that doesn't have drivers installed, and will install the drivers needed to manage your battery's power. Restarting Windows will have the same effect of letting Windows re-recognize the hardware and installing the correct drivers.

If that doesn’t fix it, then shut down the computer, unplug all power cords, remove the battery, then depress the power button for 30 seconds. Replace the battery making sure all connections are solid, then plug in the power cord. Hopefully things are good.

Hope this helps.

 

Nitin singh guleria

Reply
0 Kudos
rohan9 Honor Student
Honor Student
3 2 0 0
Message 3 of 5
90
Flag Post
HP Recommended

Laptop switching off while on charging but working fine on battery

I have tried both. None of them seem to solve the problem . The laptop is still shutting down automatically.
Reply
0 Kudos
Teacher
Teacher
161 160 7 9
Message 4 of 5
87
Flag Post
HP Recommended

Laptop switching off while on charging but working fine on battery

Please follow these steps 

 

You need to adjust the power option & actions on low/critical battery.

First, follow this route,
Control Panel\Systems & security \Power Options

OR

You can open power options by clicking battery icon in your system tray bar (near clock) also

In Power Options Menu,click "Change Plan Settings".
Then, click "Change Advanced Power Settings"
There, first you have to first choose your active power option (High Performance,HP Recommended or Power Saver)


below that tab, find and expand the group "Battery" and you should choose what you wish to do when the battery reaches low/critical level and how you want to define the low and critical levels.
For example,if you don't like shutting down when the battery is low, you can choose either sleeping or hibernating and you can define your own limit of low and critical battery levels.


You can change the display setting too to off/sleep. Just look, expand display group -- it'll be there in that list.

Hope this helps.

 

Nitin singh guleria

 

 

Reply
0 Kudos
rohan9 Honor Student
Honor Student
3 2 0 0
Message 5 of 5
82
Flag Post
HP Recommended

Laptop switching off while on charging but working fine on battery

still shutting down while charging
Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation