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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-04-2020 06:52 AM

HP Recommended
Product: HP Spectre x360 Convertible 13-ap0xxx
Operating System: Microsoft Windows 10 (64-bit)

Hello, 

I've bought my laptop about a year and a half ago it's a HP Spectre x360 Convertible 13-ap0xxx and I still have an active warranty.

So I've been recently getting this message:

2020-10-27 (2).png

And I've tested my battery using HP hardware diagnostics and HP support assistant and the results I get are that I passed and that my battery is ok. 

In the last couple of days my laptop has been shutting down with a battery charge level of 20%!!

I would really like to solve this annoying issue as my laptop is still brand new, and I bought it for its amazing battery capacity!!!! I also would like to know if my warranty covers the change of battery in case it was deemed necessary to do so in order to solve my problem.

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