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‎05-22-2022 01:38 PM - edited ‎05-22-2022 01:41 PM

HP Recommended
Product: HP Notebook - 15-bs662tu
Operating System: Microsoft Windows 10 (64-bit)

I just replaced new battery. Within 5 min laptop stop charging. Whereas laptop still works on battery. 

After removing battery laptop not turning on using power adaptor. 

 

Checked adaptor its showing output of 14.38 volts in mutimeter. 

I checked by removing battery and power cable. Pressed power button for 30sec. No result. Laptop pwer light not turning on. 

 

Laptop still works if i install battery. But not charging. 

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-22-2022 03:00 PM

HP Recommended

It appears you have a defective power supply.  The HP 15-bs662tu power supply is rated at 19.5V, 3.33A.  If your supply is reading 14.38V on a multimeter without a load it appears the supply is defective.  


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

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3 REPLIES 3

‎05-22-2022 03:00 PM

HP Recommended

It appears you have a defective power supply.  The HP 15-bs662tu power supply is rated at 19.5V, 3.33A.  If your supply is reading 14.38V on a multimeter without a load it appears the supply is defective.  


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


1 person found this reply helpful
Was this reply helpful? Yes No

‎05-22-2022 09:12 PM

HP Recommended

Thanks for your replay. 

 

Yes you right, my adaptor specification shows 19.5 v output. 

I will replace adaptor and check. 

Thanks

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‎05-23-2022 04:11 AM

HP Recommended

Issue with adaptor only. I wrapped almonium foil tape at shown portion which due to which voltage reduced. After removal again i am getting 19.88 volt. I applied quick glue over there.

IMG-20220523-WA0014.jpeg

 

Thanks. 

IMG-20220523-WA0012.jpeg

 

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