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Message 1 of 2
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Flag Post

Laptop up cover hinge is broken and screw holders too.

HP Recommended
17-ak008ur
FreeDOS

Our company bought 10psc HP laptops in dec 2017

Now all of them have same problem: left hinge and left screw holders are broken.

https://www8.hp.com/en/en/support/warranty/compaq-classic.html here we can see test "3 years of life "

HP Warranty service center throw me away because warrant is over. But i sure that is factory defect.

What shell i do?

 

 

WhatsApp Image 2020-10-02 at 10.12.44 (1).jpegWhatsApp Image 2020-10-02 at 10.12.45.jpegWhatsApp Image 2020-10-02 at 10.12.44.jpeg

1 REPLY 1
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HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@Stanislav_Li


Welcome to HP Community

 

I have gone through your Post and would like to help

 

I will escalate your case to HP's Regional Escalation Team

 

Please check your Inbox

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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