Laptop will only charge when turn off and will not power on without battery inserted . I've tried several things. Battery diagnostics says battery is good and I bought a replacement charger but the issue remained. I've uninstalled and reinstalled drivers for ACPI and reinstalled Bios. Nothing has worked. I'd appreciate any advice.
When done, you may want to check with an alternate power cord/adapter as it could be a malfunction that's causing this issue to occur, here's what you could do:
If the charger shows inconsistent power output values, I would suggest that you step into Best Buy or staples and try with a different adapter and that should isolate the issue to the adapter or the computer.
Please try a different battery on the unit as well.
Do not buy the battery and adapter. It is only for testing.
Use spare ones that they may have. If it works correctly, then you could think of buying it.
Meanwhile, also, try the below:
Steps to uninstall the ACPI drivers
Right-Click on start button> click device manager> Batteries>then select the s drivers and right-click on it and uninstall all battery drivers.
Hi, thank you for replying. Unfortunately I've tried all of those except for a reply battery because I don't have one. I did the hard reset and no change. I have another ac adapter and it does the same thing, charges the battery when the computer is off but not while it's powered on. I also hardware diagnostic test that said the battery passed but that both ac adapters failed even though one is brand new. I uninstalled the ACPI drivers, updated everything including BIOS and still no luck.
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