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Laptop won't close

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HP Envy 13

i have the HP ENVY LAPTOP 13 When it first arrived, I realized that the laptop lid is unable to close properly. A half-inch gap always appears between the lid n the keyboard everytime I close the lid. I have noticed that this is a problem that other have had with my same laptop model. Because the laptop does not close properly. I end up wasting battery and am concerned that my laptop is over heating 

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@sophie930

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Since this is a Hardware issue please contact HP Support in your Region for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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This link does not work

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@sophie930

 

Help me with your region in a private message and I will share the contact details.

 

Cheers!

The_Fossette
I am an HP Employee

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