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BC1947 Honor Student
Honor Student
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Message 1 of 4
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HP Recommended

Latest Windows Update has taken away my abaility to read USB 2.0 devices.

HP Envy 13-D040NR
Microsoft Windows 10 (64-bit)
With the latest upgrade of windows 10 I have lost the ability to access my USB 2.0 Devices. After many hours of working with Microsoft they asked me to Contact HP because they were unable to update my BIOS. There is an update version 5.2 but they could not get it to install. The current version is 3. something. My USB 3.0 devices work fine but the system doesn't recognize my 2.0 devices. H E L P!
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HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

Latest Windows Update has taken away my abaility to read USB 2.0 devices.

@BC1947

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

 

Select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Refer to this document: https://support.hp.com/in-en/document/c03327635 for Troubleshooting USB Connections.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thank you for joining the HP Community.

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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BC1947 Honor Student
Honor Student
4 1 0 0
Message 3 of 4
40
Flag Post
HP Recommended

Latest Windows Update has taken away my abaility to read USB 2.0 devices.

After applying all the latest updates and drivers I cannot access my USB 2.0 devices and now I've lost access to my Fingerprint reader. I have tried a couple of time to update the BIOS on this laptop as it is 2 releases behind but the BIOS updates never take even though I shut down all security. I am totally frustrated because Windows Support sends me to HP Support and HP Support sends me to Windows Support.
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HP Support Agent
HP Support Agent
11,402 11,207 547 575
Message 4 of 4
34
Flag Post
HP Recommended

Latest Windows Update has taken away my abaility to read USB 2.0 devices.

@BC1947

 

I suggest you perform a system restore using the below link:

 

Click here: https://support.hp.com/in-en/document/c03327545

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

Reply
0 Kudos
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