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Posts: 1
Member Since: ‎12-12-2016
Message 1 of 2 (96 Views)

Left Broken Hinge

Product Name: HP ENVY TS 17 Notebook
Operating System: Microsoft Windows 10 (64-bit)

I haven't had my HP ENVY TS 17 Notebook but a little over 2 years and my left hinge has broken. I took it to a computer tech and he said you guys do not have a recall on this issue nor do you have any intention of solving the issue. I can not afford to buy another laptop and this is the 6th HP I have owned including desktops. I will not buy another one unless this problem is taken care of. I would like some feed back on this as I see there are numerous people with the same problem. Thanks! 

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Posts: 4,641
Member Since: ‎07-08-2015
Message 2 of 2 (73 Views)

Re: Left Broken Hinge

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
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