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‎10-11-2020 09:54 AM

HP Recommended
Product: HP Laptop 15 Pavilion
Operating System: Microsoft Windows 10 (64-bit)

My HP 15t laptop left hinge broke and the left corner is cracked and bulging. The laptop was not dropped or fell. When I open and close the laptop the hinge is shifting and then separating lower case from the upper case. It is as if the casing of the laptop is broken. The warranty is expired on this laptop. Please help.

1 person had the same question
2 REPLIES 2

‎10-11-2020 10:39 AM

HP Recommended

@Evaque

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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‎10-13-2020 04:25 PM - last edited on ‎10-14-2020 06:03 AM by Retired

HP Recommended

   To HP-    

Left hinge broken HP Laptop 17-by0xxx     Cannot close the lid

the right side is lifting

Foxfire712@aol.com

need help 

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