TheNightfly Honor Student
Honor Student
2 1 0 0
Message 1 of 3
171
Flag Post
HP Recommended

Left Hinge & Casing issue - HP Envy 17 Notebook

HP ENVY 17-j122na
Microsoft Windows 10 (64-bit)

My HP ENVY 17 has the same left hinge and casing issue  / design fault  as discussed many times within this support forum.

I am now looking to HP to provide a customer focussed solution to what is now widely accepted as a 'not fit for purpose' hinge design of my HP ENVY 17.

 

 

2 REPLIES 2
Retired danny-r
Retired
8251 7100 141 469
Message 2 of 3
149
Flag Post
HP Recommended

Left Hinge & Casing issue - HP Envy 17 Notebook

@TheNightfly

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
Reply
0 Kudos
TheNightfly Honor Student
Honor Student
2 1 0 0
Message 3 of 3
104
Flag Post
HP Recommended

Left Hinge & Casing issue - HP Envy 17 Notebook

Still waiting  . . . . . 2 weeks later and still no meaningful contact from HP.

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation