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Posts: 1
Member Since: ‎09-09-2016
Message 1 of 2 (90 Views)

Left Hinge and Broken Base

Product Name: HP ENVY TS 15 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

The left hinge has been broken and as a result the base has also cracked.  Is it possible to arrange a fix for my computer? If yes how?

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Posts: 4,641
Member Since: ‎07-08-2015
Message 2 of 2 (80 Views)

Re: Left Hinge and Broken Base

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
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