cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Retired
Retired
8,250 7,081 141 476
Message 21 of 138
Flag Post
HP Recommended

@Bots99

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
Highlighted
New member
1 1 0 1
Message 22 of 138
Flag Post
HP Recommended

I have this same issue, not happy with HP.

Highlighted
Retired
Retired
10,015 6,596 119 422
Message 23 of 138
Flag Post
HP Recommended

@Imadeamistake

‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).

If you are unfamiliar with the Forum's private messaging please click here to learn more.

Thank you,
Omar

I Work for HP
Highlighted
New member
1 1 0 1
Message 24 of 138
Flag Post
HP Recommended

Same here, the bottom left hinge just started making noise whet I open it. Initial open and then bending beyond 90 degrees seem to create the most separation. ;_;

Highlighted
Retired
Retired
20,511 15,846 325 965
Message 25 of 138
Flag Post
HP Recommended

@mappo

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
 
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

I work on behalf of HP
Highlighted
New member
1 1 0 1
Message 26 of 138
Flag Post
HP Recommended

I am having the same issue but I have had my computer for over 2 years. Is there something that can be done?

Highlighted
New member
1 1 0 0
Message 27 of 138
Flag Post
HP Recommended

I am having the same problem. I bought my HP ENVY with Leap Motion approximately mid-August last year and just notice the gap at the back left of the laptop by the hinge.

0 Kudos
Highlighted
New member
1 1 0 2
Message 28 of 138
Flag Post
HP Recommended

WE too have this problem, although our laptop is more than a year old - how much are HP charging for a repair?

Highlighted
Level 1
6 6 0 2
Message 29 of 138
Flag Post
HP Recommended

I am having the EXACT same problem as you did back in January.  Did you find out anything about this issue and did you report it to HP???

Highlighted
Level 1
6 6 0 2
Message 30 of 138
Flag Post
HP Recommended

Hi George,

 

Whatever came of this hinge popping issue on the Envy laptops?  Seems like it is a VERY COMMON DEFECT/FLAW.  I am not experiencing the same thing on mine!

 

Who should I contact about it???

Thanks George!

Sandy

Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation