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Posts: 1
Member Since: ‎02-11-2017
Message 1 of 2 (86 Views)

Left hinge broke

Product Name: HP ENVY TouchSmart 17-j157cl
Operating System: Microsoft Windows 10 (64-bit)

Left hinge mounting broke not long after purchase. Unfortunatly long enough to not be under waranty. Case starting to separate. 

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Posts: 7,429
Member Since: ‎07-16-2015
Message 2 of 2 (59 Views)

Re: Left hinge broke



I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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