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Student
Posts: 1
Member Since: ‎08-15-2016
Message 1 of 2 (69 Views)

Left hinge broken on laptop

Product Name: HP Envy Touchsmart 17
Operating System: Microsoft Windows 8.1 (64-bit)

As many have posed before, the left hinge on my laptop has broken and the metal top of my laptop base has separated from the plastic back with light wear and tear.  I wonder what solutions HP sends to everyone who poses this question as the answer is never posted publicly.  

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Retired
Posts: 4,641
Member Since: ‎07-08-2015
Message 2 of 2 (65 Views)

Re: Left hinge broken on laptop

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
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