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Honor Student
Posts: 3
Member Since: ‎07-19-2016
Message 1 of 4 (163 Views)

Left hinge broken

Product Name: HP Envy 17 Touchsmart

My laptop is most likely not under warrenty any more but, the left hinge is broken & I see many other people have this same issue. Can anything be done to help fix this?

Thank you!

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Retired
Posts: 4,641
Member Since: ‎07-08-2015
Message 2 of 4 (160 Views)

Re: Left hinge broken

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Forum.

I work on behalf of HP. I am a Moderator on the HP Support Forums.
Honor Student
Posts: 3
Member Since: ‎07-19-2016
Message 3 of 4 (131 Views)

Re: Left hinge broken

I sent the info requested a week ago & still have not heard anything since then.

Honor Student
Posts: 3
Member Since: ‎07-19-2016
Message 4 of 4 (117 Views)

Re: Left hinge broken

I got a reply from a Jeff, sent him the info he requested & have not heard anything since.

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