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‎03-16-2025 09:09 AM

HP Recommended
Product: HP ENVY 13-ay1000 x360 Convertible PC (3T486AV)
Operating System: Microsoft Windows 11

Today when I was done with my work I closed the lid of the laptop as I do every time but suddenly I fell some resistance while doing so. The hinge was miss aligned and suddenly the left portion of the screen had a big crack. I bought the laptop about 2 years ago and as I went through the internet I read so many such cases and their were cases where people were provided free repair of the screen. I request HP to

IMG_20250316_154028.jpg

 

kindly look into the matter and help me out. 

If anyone from India had the same problem and found a solution please help me out. Please guide me on how to fix this problem. 

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1 REPLY 1

‎03-21-2025 11:07 AM

HP Recommended

Hey @Hemang29, 

 

Thanks for reaching out! Since the issue remains unresolved, I suggest contacting our phone support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

 

Note: There might be a nominal charge for the service they provide.

 

Or you can contact the nearest HP Authorized Service Center for further assistance.

HP® Service Center Locator - United States | HP® Support

 

Regards,

Garp_Senchau
I am an HP Employee

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